Terms of Service

1. Scope and Acceptance

These Terms of Service ("Terms") govern your use of Fulveo ("the Service"), operated by AI ERA – Moustafa Saleem ("we", "us", "our"). By creating an account or using the Service, you agree to these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.

2. Description of Service

Fulveo is a product workspace. It provides an infinite whiteboard canvas, a planner, and the Fulveo Agent, an assistant that works from the same boards, tasks and documents you do.

A workspace needs nothing connected in order to be used. You may optionally connect a GitHub repository, which Fulveo reads and never writes to, so that the Fulveo Agent can work from the code you have actually shipped. You may also connect an external AI coding assistant over MCP.

The Fulveo Agent produces its output using large language models. That output is approximate, can be wrong, and is not a substitute for professional advice. You remain responsible for reviewing anything it produces before you rely on it.

3. Account Registration

You must be at least 16 years of age to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.

4. Plans, Prices and Billing

4.1 Plans. Fulveo is offered on a Free plan and on paid plans. The plans on offer, what each one includes, its limits and its price are shown on our pricing page and at checkout. Enterprise plans are agreed individually in writing.

4.2 Prices. You pay the price shown at checkout when you order. All prices include VAT. That price applies to your subscription until it changes under section 4.6 or 4.7. A change to the prices on our pricing page applies to new orders only.

4.3 The Free plan. The Free plan costs nothing and needs no payment details. It is for one person: only the owner of the organization can edit, and each person can use the Free plan for one organization, the one they have owned longest of those on the Free plan. It runs for an indefinite period until you end it (section 6.5) or we change or end it under section 4.9.

4.4 Paid plans. A paid plan starts on the day you order it and is charged that day. It is billed monthly in advance and renews every month until it is cancelled (section 6). Paid plans are priced per person. Every member of your organization counts, whatever their role, and so does every invitation until it is accepted, withdrawn or expires. People you add during a month are charged at your subscription's price for the rest of that month, on the day they are added. When fewer people need a seat, the number billed is lowered before your next payment; if it is not, we refund the difference on request.

4.5 Payment. Payments are processed by Paddle.com Market Ltd., which acts as our Merchant of Record and is the seller of record for your purchase. Paddle handles payment processing, invoicing and sales tax on our behalf. By subscribing you also agree to Paddle's Terms of Service. If a payment fails, section 6.3 applies.

4.6 Price changes for consumers. If you are a consumer, we will not raise the price of your subscription without your express consent. If we want to change it, we tell you by email at least six weeks before the date, with the current price, the new price and the date. The new price applies only if you accept it actively, for example with a button in the email or in the app. Silence and continued use are never acceptance. If you do not accept, your current price continues. You can cancel at any time (section 6), and we can end the subscription with notice under section 4.10.

4.7 Price changes for businesses. If you use Fulveo as a business (Unternehmer, § 14 BGB), for example by entering a VAT ID at checkout, we may change the price of your subscription for future billing periods by telling you by email at least 30 days before the change. You may cancel with effect from the day the change takes effect. If you do not cancel, the new price applies from that day.

4.8 Changes to the Service. We may change the features or limits of a paid plan during your subscription only for one of these reasons:

• a change in the law, or an order of a court or an authority;
• to fix a security problem or to protect the Service;
• a change at a third party the Service relies on, such as a provider of the AI models the Fulveo Agent uses, GitHub, or our hosting;
• technical development, such as adapting to a new technical environment or replacing a feature with one that does at least the same job;
• to prevent abuse, or use beyond the normal use of the plan.

Such a change costs you nothing extra and never changes the price. If it impairs your access to or use of the Service more than slightly, we tell you by email at least 30 days before it takes effect, saying what changes and when. You may then end your subscription free of charge within 30 days of our email, or of the change if that comes later, and we refund what you paid for the time after the end. You can still read and export your content. If you are a business, the same reasons apply, and you may cancel with effect from the change if it affects you materially.

4.9 Changing or ending the Free plan. We may change the Free plan, including its limits, or end it. We tell you by email at least 60 days before a change that restricts it, or before it ends. Nothing is deleted because of such a change: what goes beyond a new limit stays readable and exportable. If the Free plan ends, you can read and export your content for at least 90 days after the end.

4.10 Ending a paid subscription on our side. We may end a paid subscription with at least 30 days' notice by email, effective at the end of a billing period, for example when we stop offering its plan or when a price change was not accepted. We will offer you a current plan. If you do not choose one, your organization moves to the Free plan when the subscription ends. Our right to end the contract for good cause is unaffected.

5. Right of Withdrawal (Widerrufsrecht)

5.1 If you are a consumer, you may withdraw from a contract for a paid plan within 14 days without giving any reason. The withdrawal period begins on the day the contract is concluded, which is the day you upgrade to a paid plan.

5.2 To withdraw, send us a clear statement, for example by email to hello@fulveo.com. It is enough to send it before the 14 days end.

5.3 At checkout you ask us to start the paid plan straight away, within the withdrawal period. If you then withdraw, you pay a proportionate amount for the Service provided until you told us (§ 357a (2) BGB), and the rest is refunded through Paddle within 14 days. Your right of withdrawal ends early only once the Service has been provided in full (§ 356 (5) BGB).

5.4 When you withdraw, the paid plan ends at once and your organization moves to the Free plan (section 6.2). Nothing is deleted.

5.5 For more on refunds, see our Refund Policy.

6. Cancellation and the End of a Paid Plan

6.1 You may cancel a paid plan at any time, with effect at the end of the current monthly billing period: from Billing in your organization's settings, on our cancellation page, or by email to hello@fulveo.com. The paid plan stays active until then. Payments already made for the current month are not refunded, except under sections 4.8 and 5, or where the law requires.

6.2 When a paid plan ends, for whatever reason, your organization moves to the Free plan. Nothing is deleted and nobody is removed. What goes beyond the Free plan's limits becomes read-only, and only the owner of the organization can edit; other members can still view and comment. If the owner already uses the Free plan in another organization (section 4.3), everything in this one becomes read-only until it has a paid plan. You can read and export everything. Upgrading again makes it all editable again.

6.3 If a payment cannot be collected, the paid plan stays active for 14 days after the payment was due, while Paddle tries again. If it is still unpaid then, your organization moves to the Free plan as in section 6.2, and Paddle may keep trying to collect the payment. If the payment is collected later, including after you update your payment method, the paid plan comes back at once for the rest of the month that payment is for. If Paddle's last attempt fails, the subscription ends.

6.4 If the payment for the current month is refunded in full, the paid plan ends at once and section 6.2 applies. The same happens when a chargeback reverses any payment your organization made for a paid plan, whichever month or charge it was for.

6.5 You can stop using the Free plan at any time and delete your account (section 12).

7. Acceptable Use

You agree not to:

• Use the Service in violation of applicable laws or regulations
• Attempt to access the Service using methods other than the interface we provide
• Reverse-engineer, decompile, or disassemble any part of the Service
• Use the Service to analyse repositories you do not have authorisation to access
• Interfere with or disrupt the Service or its infrastructure
• Resell, sublicense, or redistribute the Service without our written consent

8. Your Content and Intellectual Property

You retain all rights to the code and content in your repositories. By connecting a repository to Fulveo, you grant us a limited, non-exclusive licence to access and analyse the repository content solely for the purpose of providing the Service. This licence terminates when you disconnect the repository or delete your account.

You decide what you share. A guest link or invitation shows everything on that board or plan, including anything you, your team or AI agents you use add to it later, which can include content drawn from a connected repository. You are responsible for what you choose to share and for turning links off when they are no longer needed. We remain responsible for keeping access limited to the people and links you chose.

The Service itself, including its design, features, and underlying technology, is owned by AI ERA – Moustafa Saleem and protected by applicable copyright and intellectual property laws.

9. Availability and Maintenance

We strive to maintain high availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible. We are not liable for temporary unavailability due to maintenance, technical issues, or circumstances beyond our control.

10. Limitation of Liability

To the extent permitted by law:

• We are fully liable for damages caused by intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), as well as for damages resulting from injury to life, body, or health.
• For slight negligence (einfache Fahrlässigkeit) in breach of an essential contractual obligation (Kardinalpflicht), our liability is limited to the foreseeable, contract-typical damages. In such cases, liability is further limited to the total fees you paid us in the 12 months preceding the claim.
• We are not liable for loss of data to the extent you could have prevented such loss through reasonable backup measures.
• The limitations above do not apply to liability under the German Product Liability Act (Produkthaftungsgesetz).

AI-generated analyses are provided for informational purposes only. They may be incomplete or inaccurate and do not constitute professional advice. You are solely responsible for decisions made based on the output of the Service.

11. Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). For full details, see our Privacy Policy.

When a business uses Fulveo for its organization and puts personal data of other people into it, such as its team members or the people it invites, we process that data on the business's behalf. We offer a data processing agreement under Art. 28 GDPR for this; request it at hello@fulveo.com.

12. Account Deletion

You may delete your account at any time from your account settings. Upon deletion, your data is soft-deleted and permanently removed after 30 days. During this period, you can recover your account by signing in with the same email. After permanent deletion, your data cannot be recovered.

13. Changes to Terms

We may update these Terms from time to time. We will notify registered users of material changes via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to the updated Terms, you may cancel your account.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer within the EU, you also benefit from any mandatory consumer protection provisions of the laws of your country of residence. Nothing in these Terms restricts those rights.

For disputes with business customers, the exclusive place of jurisdiction is Berlin, Germany. For consumers, the statutory place of jurisdiction applies. We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. The unenforceable provision shall be replaced by one that comes closest to the economic intent of the original.