Refund Policy
Last updated: October 2026
Fulveo is operated by AI ERA – Moustafa Saleem (Kolonnenstr. 8, 10827 Berlin, Germany). For additional legal details, see our Impressum.
Before You Pay
Fulveo has a Free plan that needs no payment details, so you can use Fulveo before you pay anything. A paid plan starts, and is charged, on the day you upgrade.
Your Right of Withdrawal
If you are a consumer in the European Union, you may withdraw from a paid plan within 14 days of the day you upgrade, as set out in section 5 of our Terms of Service. The paid plan then ends at once and your organization moves to the Free plan. You pay only for the time you used the paid plan, and the rest is refunded.
Other Refunds
Apart from your right of withdrawal and the cases our Terms or the law provide for, payments already made are not refunded. Cancelling stops the next payment.
What a Refund Changes
If the payment for the current month is refunded in full, the paid plan ends at once and your organization moves to the Free plan. Nothing is deleted. A refund of an earlier month, or of a charge for adding people, does not end the paid plan. A chargeback does, whichever payment it reverses.
How to Request a Refund
Email us at hello@fulveo.com from your account email. Refunds are paid by Paddle, our Merchant of Record, to the payment method you used, usually within 5 to 10 business days.
Cancellation
You can cancel a paid plan at any time from Billing in your organization's settings, or on our cancellation page. It stays active until the end of the month you paid for. Then your organization moves to the Free plan, and nothing is deleted.
Questions?
If you have any questions about our refund policy, contact us at hello@fulveo.com.